Scam Alert – Microsoft Support
If Microsoft goes out of their way to call you for a little proactive help, you should be suspicious. This isn’t necessarily a new scam, but I’ve heard more than one report of it in the past few days.
Here’s how the scam works; You receive a telephone call from someone claiming to represent Microsoft Windows Support. They then walk you through a few steps that ultimately give them access to your computer and potentially your private information.
There’s a few clues that give this one away. First, Microsoft isn’t known for stellar and especially for free technical support so why would they call you to help out for free? Aside from that, these calls seem to follow patterns typical to their kind. The caller may be very persistent, even pushy. They work on the FUD factor, trying to scare you into working with them. As with any other scams, if you think that it’s a scam then it probably is.
If you receive a call like this, just hang up. If you’ve already fallen for it then you’ll want to go through a few steps to clean your system up. Unplug your router or modem to prevent any further communication between your computer and the scammers. From another computer, download a good malware scanner like Malware Bytes and run it on the suspected computer. If you’re still not sure that you’re clean, place a call to your favorite computer geek.